Contact Us

IRMA Holdings

IRMA Holdings Pte Ltd (Singapore)

61 Ubi Avenue 1,
#04-09 UB Point,
Singapore 408941

info@irmaholdings.com

www.irmaholdings.com

 

Business Process Outsourcing

IRMA Insights Pte Ltd (Singapore)

61 Ubi Avenue 1,
#04-09 UB Point,
Singapore 408941

info@irma-insights.com

www.irmaholdings.com

ARK Insights Co., Ltd, (Thailand)

288/3 Soi Rung Rueang,
Samsen Nok,
Huai Khwang,
Bangkok 10310
Thailand

+662 159 8855

info@ark-insights.com

www.ark-insights.com

Digital Insurance Distribution

Stere Asia Pacific Pte Ltd (Singapore)

61 Ubi Avenue 1,
#04-09 UB Point,
Singapore 408941

stere@irma-insights.com

Stere Philippines Insurance Agency Inc (Philippines)

19th Floor,
Uptown Bonifacio Tower 2,
8th Ave cor.,
35th St. Fort Bonifacio,
Taguig City,
Fourth District,
National Capital Region,
1630. Manila,
Philippines

stere@irma-insights.com

Ark Insure Broker Co Ltd (Thailand)

288/3 Soi Rung Rueang, Samsen Nok,
Huai Khwang, Bangkok 10310
Thailand

+662 329 5899

support.ark-insure@ark-insights.com

Stere Singapore Insurance Agency Pte Ltd

61 Ubi Avenue 1,
#04-09 UB Point,
Singapore 408941

stere@irma-insights.com

Cybersecurity

Cybots Pte Ltd (Singapore)

61 Ubi Avenue 1,
#04-09 UB Point,
Singapore 408941

+65 6983 5690

contactus@cybotsai.com

www.cybotsai.com

Cybots Labs Pty Ltd (Australia)

Suite 11,
296 Bay Rd,
Cheltenham Victoria 3192,
Australia

+61438 113571

contactus@cybotsai.com

Cybots Sdn Bhd (Malaysia)

Block 5-13A-1,
VSQ @ PJ City Centre,
Jalan Utara,
46200 Petaling Jaya,
Selangor
Malaysia

+60 37932 5688

contactus@cybotsai.com

Ark Insights Co., Ltd, (Thailand)

288/3 Soi Rung Rueang,
Samsen Nok,
Huai Khwang,
Bangkok 10310
Thailand

+662 159 8855

info@ark-insights.com

www.ark-insights.com

Cybots Philippines Inc

19th Floor,
Uptown Bonifacio Tower 2,
8th Ave cor.,
35th St. Fort Bonifacio,
Taguig City,
Fourth District,
National Capital Region,
1630. Manila,
Philippines

contactus@cybotsai.com

www.cybotsai.com

Systems Integration & IT Services

Ark Insights Co., Ltd, (Thailand)

288/3 Soi Rung Rueang,
Samsen Nok,
Huai Khwang,
Bangkok 10310
Thailand

+662 159 8855

info@ark-insights.com

www.ark-insights.com

Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope