IRMA Holdings Pte Ltd is a Singapore based company with subsidiaries in the Asia Pacific that engage in:

White Icon Business Process Outsourcing
Business Process Outsourcing
White Icon Digital Insurance Distribution
Digital Insurance Distribution
White Icon Cybersecurity
Cybersecurity
White Icon Systems Integration & IT Services
Systems Integration & IT Services
IRMA was incorporated in 2014 and has grown to include multiple subsidiaries covering the Asia Pacific region. It continues to expand its footprint in geography and services offered and is constantly on the lookout for new opportunities to provide innovative solutions.
IRMA taps on the deep experience of its key officers to deliver innovative bespoke solutions to the industry ecosystems we cover. We design and deliver solutions that fit your needs, clearing the path for business expansion.
Within our coverage, we embrace the use of technology to enhance efficiency, improve accuracy and break new ground in the way services are delivered. Our use of technology also extends to opening up new business opportunities and distribution channels.
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Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope