Irma Holdings Logo
Irma Holdings Logo

The IRMA Identity

Digital Force Optimizer

BPO | Cybersecurity | Digital Insurance Distribution | Systems Integration & IT Services

a world with zero technology gaps

Using Technology as an Efficiency Bridge

Our Mission

Innovate Non- Stop To Be Better, Faster, Smarter.
White Icon Innovate Non- Stop To Be Better, Faster, Smarter
Remove Time- Wasting Activities From Processes.
White Icon Remove Time- Wasting Activities From Processes.
Manage Every Project – Big Or Small – Flawlessly.
White Icon Manage Every Project – Big Or Small – Flawlessly.
Always Go The Extra Mile To Exceed Expectations.
White Icon Always Go The Extra Mile To Exceed Expectations.

Our Core
Values

Intelligent

We are here to elevate your business efficiency, to help you stay multiple steps ahead and to facilitate your desired business outcomes.

Innovative

We are always researching new ideas, new methods and new innovations to make us better, faster and smarter than before.

Intuitive

We work hard to make complex systems easy to understand and simple to use so that our clients can focus on the business of business.

Our Enemy: Delivery Slippage

We make a determined effort to ensure our deliverables are On-Point and On-Time.

Our Value Proposition:
Tech-Driven Business Efficiency

We leverage off technology to streamline processes and execution, creating a more efficient environment for your business

Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope