Irma Holdings Logo
Irma Holdings Logo

Incorporation Milestones

The IRMA journey is one of organic and considered growth across business lines and geography:

2014
2014
  • IRMA Insights Pte Ltd incorporated in Singapore.
  • Ark Insights Co Ltd incorporated in Thailand.
2014
2015
2015
  • Ark Insure Broker Co Ltd incorporated in Thailand.
2015
2018
2018
  • Cybots Pte Ltd incorporated in Singapore.
2018
2021
2021
  • Cybots Labs Pty Ltd incorporated in Australia.
2021
2022
2022
  • Stere Asia Pacific Pte Ltd incorporated in Singapore.
2022
2023
2023
  • Stere Philippines Insurance Agency Inc incorporated in Philippines.
2023
2024
2024
  • Stere Singapore Insurance Agency Pte Ltd incorporated in Singapore.
  • Cybots Sdn Bhd incorporated in Malaysia.
2024
2025
2025
  • Cybots Philippines Inc incorporated in 2025.
2025
2014
  • IRMA Insights Pte Ltd incorporated in Singapore.
  • Ark Insights Co Ltd incorporated in Thailand.
2015
  • Ark Insure Broker Co Ltd incorporated in Thailand.
2018
  • Cybots Pte Ltd incorporated in Singapore.
2021
  • Cybots Labs Pty Ltd incorporated in Australia.
2022
  • Stere Asia Pacific Pte Ltd incorporated in Singapore.
2023
  • Stere Philippines Insurance Agency Inc incorporated in Philippines.

Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope