About IRMA Holdings

Mobilizing To Fight Delivery Slippage

95% of business improvement projects suffer some form of delivery slippage – making it hard for companies to digitalize, modernize and revolutionize their business.

IRMA – which stands for Integrated Research & Market Analytics – is a Singapore innovation company incorporated in 2014. We bridge the gap between visualization and delivery to help clients achieve desired outcomes.

Over time, we have evolved into a Digital Force Optimizer with a suite of comprehensive and innovative solutions for:

Dark Icon Business Process Outsourcing
Business Process Outsourcing
Dark Icon Digital Insurance Distribution
Digital Insurance Distribution
Dark Icon Cybersecurity
Cybersecurity
Dark Icon Systems Integration & IT Services
Systems Integration & IT Services
We leverage advanced proprietary and partners’ technologies to help companies optimize business operations digitally across all functions and markets.

born to close technology gaps

Every day, we come to work with a singular vision in mind:

Create A World With Zero Technology Gaps.

We realize this vision with a focus on our mission:

> Innovate non-stop to be better, faster, smarter.

> Remove time-wasting activities from processes.

> Manage every project – big or small – flawlessly.

> Always go the extra mile to exceed expectations.

We are here to elevate your business efficiency, to help you stay multiple steps ahead and to facilitate your desired business outcomes.

born to drive business efficiency

In today’s hyper-competitive business landscape, everything that you do can – and will be – copied by competitors.

Stay ahead of this and become more efficient than the competition by relentlessly optimizing every system and process to maximize your output-to-input ratio.

That is why you need IRMA.

Talk to us today to explore how we can help you exceed your highest expectations.

Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope