Business Process Outsourcing

free up critical resources

Customer Interaction Management is a critical part of any enterprise that offers products or services. Each interaction conveys an image of the enterprise and the way it values (or not) their customers.

It is also an opportunity for the enterprise to uncover new details and preferences of their customer base. The interaction is a window through which assumptions can be validated and new business or sales opportunities can be realized.

The ability of a business to scale seamlessly is limited by the resources available for business expansion. Many companies turn to us for our Business Process Outsourcing (BPO) solutions to leverage on our expertise and free up critical corporate resources so they can make efficient internal resource allocation decisions.

We provide end-to-end BPO services in multiple jurisdictions and in multiple languages.

We help you turn customer interactions into business opportunities.

We embrace the use of advanced technology to streamline processes, increase automation, perform interaction data analytics and reduce overall process friction.

We constantly seek to improve the effectiveness of client campaigns through feedback, data analytics and innovation.

Focus On Business While We Handle Client Interaction

Let us Design, Plan and Implement your Business Processes so that you can focus your attention and resources on growing your business. We have a one-stop suite of solutions that fulfils all your BPO needs.

Design

Planning

Human Resources

Implementation

Facilities

Technology

Analysis

Benefits of outsourcing Contact Center Services

Eliminate pain-points of building and managing an in-house Contact Center.

Reduced capex.

Off-balance sheet accounting of Contact Center related costs.

Ease of right-sizing operations to shifting business conditions.

Specialized management.

Speed to market or operations.

Most efficient path to optimizing customer touch-points to achieve sales and service goals.

Why Use IRMA Insights BPO?

IRMA Insights strives to be a beacon of excellence in providing Business Process Outsourcing Services. It combines the essential elements of experience, know-how and dedicated teams with technology to increase automation, streamline processes and provide probing analysis to improve the customer experience.

We are your partners from design, planning and facilities management, to execution and analysis of interaction data. We provide end-to-end turnkey interaction management services designed specifically for your needs.