Radiating throughout the region from a single entity in Singapore, IRMA Group has expanded to select countries in the Asia Pacific in an effort to capture opportunity and better serve the needs of our Clients.
Analysis
Routine reviews of key performance indicators
Identify data trends and optimize to elevate outcomes
Develop action plans to support improvement
Establish framework to ensure continuous positive evolution
Implement analysis insights to improve desired outcomes
Technology
Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
Increase automation to minimize manual errors
Technology enabled compliance to support meeting regulator requirements (PDPA)
Hosted, cloud-based or on-premise deployment
Facilities
Identify, design and buildout bespoke facilities
Right-size for optimized utilization
Balance of style and ergonomics
Able to accommodate state of the art technology
Reduction of crosstalk and negative ambient noise
Implementation
Allocation of calibrated resources
Recruitment and training standards implementation
Technical infrastructure deployment
Establish operational cadence
Assess project and mitigate risks
Human Resources
Selection and recruitment of staff
Training and onboarding programmes
Rewards and recognition structure
Retention analysis and strategies
Performance management
Planning
Ensure infrastructure and resource readiness
Plan technical equipment, infrastructure and facilities requirements
Establish recruitment and training Standards
Align operational processes with business requirements
Agree on SLAs, KPIs, and governance
Design
Consult with the client to design and align with organizational strategy and requirements
Identify key objectives and measures of success
Visualize an omni-channel capability that allows interaction via your client’s preferred method
