Irma Holdings Logo
Irma Holdings Logo

Digital Insurance Distribution

About IRMA Insights Insurance

IRMA Insights has been a trusted partner to the insurance industry since 2015, delivering comprehensive solutions for risk carriers, distribution intermediaries, business partners, and end users.

Our proficiency in client interaction management enables us to design and execute cost-efficient contact center campaigns that drive successful outcomes.

By leveraging our extensive experience and the latest technologies, we enhance efficiency, pricing, and distribution in the insurance sector, with the Stere Insurance API Platform being a cornerstone of our approach.
IRMA Holdings Insurance Graphic Icons

Our primary activities are driven by key stages in the insurance life-cycle:

Dark Icon Buyer and Seller Matching
Buyer and Seller Matching
Buyer – Seller Matching Connecting: Clients and Insurers Across Asia Pacific.
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Dark Icon Insurance Focused BPO Services
Insurance Focused BPO Services
Insurance Focused BPO Services that enhance efficiency through expert Client Contact Management.
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Dark Icon Insurance Brokerage and Agencies
Insurance Brokerage and Agencies
IRMA operates with regulatory licenses across the region, ensuring facilitation of insurance transactions.
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WHY USE STERE INSURANCE SOLUTIONS?

We offer end-to-end turnkey interaction management services that are customized to meet your specific requirements.

IRMA Insights strives to set a benchmark in BPO services by integrating experience, expertise, dedicated teams and technology.

Our pioneering tech meets the evolving demands of Insurtech. We embrace new technologies to optimize distribution, transaction efficiency and pricing within the insurance ecosystem. Our bespoke digital solutions transcend traditional commission-based models, leveraging our direct insurance ecosystem experience to benefit clients.

STERE INSURANCE SOLUTIONS table

A Trusted Partner in Insurance

We collaborate with insurance companies, financial institutions, retail distribution clients, technology partners, and regulators to develop a scalable, robust platform. This synergistic model empowers our embedded distribution partners to concentrate on their core competencies, while we manage and optimize the platform’s infrastructure and operations. Our diverse clientele spans various industries, including SaaS, finance, retail & e-commerce, and mobility.
By working with us, you gain access to cutting-edge solutions and innovative practices that differentiate Stere from the competition. Discover how our comprehensive platform and strategic collaborations can drive growth, enhance operational efficiency, and create new opportunities in the insurance and related sectors.
Cross-functional insurance

Cross-functional insurance experts with deep domain knowledge and experience.

Digital Insurance Embraces new technologies

Embraces new technologies to enhance distribution, transaction efficiency, and pricing in the insurance ecosystem.

Leverages our direct insurance ecosystem

Leverages our direct insurance ecosystem experience to benefit our clients.

Digital Insurance Pioneer Tech

Pioneering tech enhancements that meets evolving InsureTech demands.

Crafts bespoke digital solutions

Crafts bespoke digital solutions that surpass traditional commission- based models.

Digital Insurance Long-term Strategic Partners

Acts as long-term strategic partners, developing solutions to enhance distribution, efficiency, and pricing as client needs evolve.

Discover Other Services

3D digital illustration of a network and data concept in hands, symbolizing IRMA’s tech-driven Business Process Outsourcing

Business Process Outsourcing
Businessman using a tablet with a digital lock, representing IRMA’s cybersecurity and data protection services

Cybersecurity
Developer coding on a computer screen, symbolizing IRMA’s expertise in Systems Integration & IT Services.

Systems Integration & IT services
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Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope