Digital Insurance Distribution

Insurance Focused BPO Services

At IRMA Insights, our specialized focus on Insurance and Business Process Outsourcing (BPO) enables us to excel in managing client interactions and optimizing tech-enabled distribution channels within the insurance sector.

This digital transformation not only facilitates quicker and more precise pricing decisions but also enables insurers to better align products with customer needs. Moreover, by reducing administrative complexities and manual errors, the platform enhances overall operational efficiency and customer satisfaction.

Inter-domain Synergy At Work

By leveraging advanced digital technologies, Stere Asia Pacific streamlines the entire insurance process, from policy issuance to claims management and client interactions.

Ultimately, Stere Asia Pacific sets a new standard for insurance transactions, paving the way for enhanced industry efficiency and customer-centricity in the digital age.

Partnering with IRMA Insights means gaining a strategic ally committed to driving operational excellence and fostering sustainable growth in the competitive insurance landscape.

At IRMA Insights, our specialized focus on Insurance and Business Process Outsourcing (BPO) enables us to excel in managing client interactions and optimizing tech-enabled distribution channels within the insurance sector.

This digital transformation not only facilitates quicker and more precise pricing decisions but also enables insurers to better align products with customer needs. Moreover, by reducing administrative complexities and manual errors, the platform enhances overall operational efficiency and customer satisfaction.

Inter-domain Synergy At Work

By leveraging advanced digital technologies, Stere Asia Pacific streamlines the entire insurance process, from policy issuance to claims management and client interactions.

Ultimately, Stere Asia Pacific sets a new standard for insurance transactions, paving the way for enhanced industry efficiency and customer-centricity in the digital age.

Partnering with IRMA Insights means gaining a strategic ally committed to driving operational excellence and fostering sustainable growth in the competitive insurance landscape.

We deliver these solutions to the Insurance Ecosystem throughout Asia Pacific in multiple languages.

We take pride in being able to make recommendations that cut through service vendor limitations that may include location, technology and language.

This results in solutions that avoid compromises and extract the greatest benefit for clients. Our participation in the ecosystem and industry knowledge ensure that no time is wasted learning what the client needs and no rookie mistakes are made.

Stere Philippines Insurance Agency Inc:

  • Subsidiary of IRMA, licensed insurance agent in the Philippines since October 2023.
  • Facilitates insurance transactions via the Stere Insurance API Platform.
  • Distributes to embedded insurance partners, affinity groups, MGAs, and brokers.
  • Offers access to products, smart underwriting tools, policy admin, bordereau management, billing, reporting, and analytics through one API.

Stere Singapore Insurance Agency Pte Ltd:

  • Stere Singapore Insurance Agency Pte Ltd is a subsidiary of IRMA, licensed as an insurance agent in Singapore since April 2024. 
  • Distributes insurance services in digital space, centered on embedded insurance partners, affinity groups, Managing General Agents (MGAs), and brokers.
  • Using the Stere Insurance unified API platform, we provide access to a wide array of products and services, such as smart underwriting tools, policy administration, bordereau management, billing, reporting, and analytics.

Ark Insure Broker Co Ltd:

  • Subsidiary of IRMA, non-life insurance broker in Thailand since December 2015.
  • Specializes in motor, health, and other non-life insurance brokering.
  • Trusted by Thai government agencies and national enterprises.
  • Manages the Thai Volunteer Welfare Program and village fund welfare project since 2018.
  • Collaborates with Share Ring in Australia and Samart Telecom Public Ltd. to establish an international travel insurance program with Dhiphaya Insurance Public Ltd.
Contact Us To Discover How We Can Help Your Business

Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope