IRMA Holdings Values

As a Group, the IRMA companies embrace a corporate culture that transcends geographic or subject matter boundaries. We embody characteristics and a way of doing things that reach across our business lines and deliver excellence to our Clients.

Innovative
Innovative

We innovate relentlessly to discover new ideas to make us Better, Faster, Smarter.

Responsive
Responsive

We know that speed is of the essence in your world, which is why we always work fast.

Meticulous
Meticulous

We always ‘measure twice and cut once’ to ensure that things are always right.

Accurate
Accurate

We aim for 100% accuracy as we know you don’t have margin for errors.

Intuitive
Intuitive

Our process flow is designed to reduce implementation friction – Better, Faster, Smarter.

Reliable
Reliable

We have loyal clients because we always deliver what we promise.

Methodical
Methodical

We have tested-and-proven systems and processes to get real-world results.

Innovative
Accountable

Our relationship with clients is a symbiotic one – Your business is Our business.

Analysis

  • Routine reviews of key performance indicators
  • Identify data trends and optimize to elevate outcomes
  • Develop action plans to support improvement
  • Establish framework to ensure continuous positive evolution
  • Implement analysis insights to improve desired outcomes

Technology

  • Deploy state of the art technology and systems with multi-channel capability from our Unified Communications portfolio
  • Increase automation to minimize manual errors
  • Technology enabled compliance to support meeting regulator requirements (PDPA)
  • Hosted, cloud-based or on-premise deployment

Facilities

  • Identify, design and buildout bespoke facilities
  • Right-size for optimized utilization
  • Balance of style and ergonomics
  • Able to accommodate state of the art technology
  • Reduction of crosstalk and negative ambient noise

Implementation

  • Allocation of calibrated resources
  • Recruitment and training standards implementation
  • Technical infrastructure deployment
  • Establish operational cadence
  • Assess project and mitigate risks

Human Resources

  • Selection and recruitment of staff
  • Training and onboarding programmes
  • Rewards and recognition structure
  • Retention analysis and strategies
  • Performance management

Planning

  • Ensure infrastructure and resource readiness
  • Plan technical equipment, infrastructure and facilities requirements
  • Establish recruitment and training Standards
  • Align operational processes with business requirements
  • Agree on SLAs, KPIs, and governance

Design

  • Consult with the client to design and align with organizational strategy and requirements
  • Identify key objectives and measures of success
  • Visualize an omni-channel capability that allows interaction via your client’s preferred method
  • Understand & quantify opportunity
  • Finalize scope