Leadership
Knowledge – Experience – Creativity Our Leadership Team comprises of domain experts that tap on deep wells of Knowledge and Experience to craft Creative Solutions for our Clients. They lead their teams by showing and doing, imprinting a culture of excellence throughout the Group.
Caleb Gau
Group Chairman & CEO
Key Skills:
- Strategic Planning and Execution
- Marketing and Distribution Strategy
- Process Architect
- Strategic Corporate Resource Allocation
Education:
- MSc in Computing & Management of Information Systems – University of Leicester.
- BEng Mechanical, Information Systems – NTU.
Caleb Gau serves as the Group Chief Executive Officer of IRMA, where he provides strategic direction and executive oversight across all operational and administrative functions in the company’s diverse jurisdictions. He is supported by a strong management team and is committed to positioning IRMA as a market leader in every sector it operates in.
Caleb has over two decades of experience in the technology and telecommunications industries and is recognized as a visionary leader, strategist, and process architect. His expertise spans technology services, solution implementation, and enterprise sales, enabling him to drive sustainable growth, deliver shareholder value, and create impactful solutions for clients.
Caleb possesses a sharp ability to identify operational gaps and market opportunities, implementing effective strategies that strengthen IRMA’s competitive position. He leads the company’s efforts in end-to-end digital outsourcing, helping traditional businesses transition seamlessly into the digital era. By integrating data analytics and reporting into corporate strategies, he empowers organizations to enhance operational efficiency and make informed, data-driven decisions.
Throughout his career, Caleb has held senior leadership roles in reputable organizations including IRMA Group companies, Cybots, DC Production, IP2S Korea, Teledata, and Jebsen & Jessen. In these roles, he has successfully managed high-performing teams across Asia and ASEAN, spearheading initiatives that delivered operational excellence, market expansion, and long-term business resilience.
Caleb Gau
Group Chairman & CEO
Key Skills:
- Strategic Planning and Execution
- Marketing and Distribution Strategy
- Process Architect
- Strategic Corporate Resource Allocation
Education:
- MSc in Computing & Management of Information Systems – University of Leicester.
- BEng Mechanical, Information Systems – NTU.
Caleb Gau serves as the Group Chairman & Chief Executive Officer of IRMA, where he provides strategic direction and executive oversight across all operational and administrative functions in the company’s diverse jurisdictions. He is supported by a strong management team and is committed to positioning IRMA as a market leader in every sector it operates in.
Caleb has over two decades of experience in the technology and telecommunications industries and is recognized as a visionary leader, strategist, and process architect. His expertise spans technology services, solution implementation, and enterprise sales, enabling him to drive sustainable growth, deliver shareholder value, and create impactful solutions for clients.
Caleb possesses a sharp ability to identify operational gaps and market opportunities, implementing effective strategies that strengthen IRMA’s competitive position. He leads the company’s efforts in end-to-end digital outsourcing, helping traditional businesses transition seamlessly into the digital era. By integrating data analytics and reporting into corporate strategies, he empowers organizations to enhance operational efficiency and make informed, data-driven decisions.
Throughout his career, Caleb has held senior leadership roles in reputable organizations including IRMA Group companies, Cybots, DC Production, IP2S Korea, Teledata, and Jebsen & Jessen. In these roles, he has successfully managed high-performing teams across Asia and ASEAN, spearheading initiatives that delivered operational excellence, market expansion, and long-term business resilience.
Chew Chu Seng
Group Chief Financial Officer
Years of Experience: 25+
Key Skills:
- Financial statement analysis
- Strategic planning
- Compliance & risk management
- Leadership and team management
- Data analysis
Education:
- Bachelor of Accountancy – NTU
Chu Seng serves as the Chief Financial Officer at IRMA Group, directing and coordinating all the financial activities across Group entities throughout the region. He collaborates with other IRMA business leaders to align financial objectives of individual Group entities with overall Group strategy.
Chu Seng is key to connecting the dots across our network of subsidiaries and harmonizing financial and accounting practices. This enables IRMA to have an accurate and timely view of performance and resource needs so that resource allocation can be targeted and effective.
With over 25 years of experience in the finance profession, Chu Seng has held senior leadership roles in AXA, Prudential, Aviva, DirectAsia and Auto & General. He is recognized for building and driving high performance in the Finance and Risk & Compliance areas and advising on strategic financial decisions.
Integrity, accountability and respect. These are the values which Chu Seng strongly advocates. They have been cornerstones that have brought much success in his work and personal life. He will continue to uphold these values in driving excellence and success within IRMA Group.
Chew Chu Seng
Group Chief Financial Officer
Years of Experience: 25+
Key Skills:
- Financial statement analysis
- Strategic planning
- Compliance & risk management
- Leadership and team management
- Data analysis
Education:
- Bachelor of Accountancy – NTU
Chu Seng serves as the Chief Financial Officer at IRMA Group, directing and coordinating all the financial activities across Group entities throughout the region. He collaborates with other IRMA business leaders to align financial objectives of individual Group entities with overall Group strategy.
Chu Seng is key to connecting the dots across our network of subsidiaries and harmonizing financial and accounting practices. This enables IRMA to have an accurate and timely view of performance and resource needs so that resource allocation can be targeted and effective.
With over 25 years of experience in the finance profession, Chu Seng has held senior leadership roles in AXA, Prudential, Aviva, DirectAsia and Auto & General. He is recognized for building and driving high performance in the Finance and Risk & Compliance areas and advising on strategic financial decisions.
Integrity, accountability and respect. These are the values which Chu Seng strongly advocates. They have been cornerstones that have brought much success in his work and personal life. He will continue to uphold these values in driving excellence and success within IRMA Group.
Fiona Symons
Group Chief Operating Officer
Key Skills:
- Sales & Distribution Oversight and Planning.
- Client Management and Digital Transformation
- Strategic Planning and Efficiency Drivers
- Governance and Best-Practice Implementation.
- Leveraging Analytics to deliver desired Strategic Outcomes.
Education:
- Bachelor of the Arts – University of San Francisco.
Fiona Symons is the IRMA Group Chief Operating Officer. She is responsible for operational and administrative aspects of the company across the multiple jurisdictions of its presence.
She brings deep experience in managing multi-jurisdictional sales and distribution teams to IRMA. She is an established commercial leader with more than 25 years of experience in the distribution, client management, affinity program management and digital transformation domains while serving in senior positions at global firms such as Teleperformance, Chubb, ACE and AIG. She has a proven track record of starting up and building collaborative teams, with a focus on delivering business and financial results across multiple territories.
Prior to IRMA, Fiona served as the Global President of B2B and B2C Sales at Teleperformance Group. Her primary areas of accountability included re-building and enhancing the sales practice, deployment & rapid iteration of best practices and leveraging analytics to drive efficiency. Prior to Teleperformance, she was the Senior Vice-President & Global Head of Telemarketing at the International Accident and Health Division of Chubb Group where amongst other responsibilities, she drove operational excellence, efficiency and best practices.
Prior to her role at Chubb Group, she served as the Chief Operating Officer of Chubb Thailand. Her responsibilities spanned a wide spectrum of management accountability over Sales, Administration and Strategic Growth Planning.
Fiona Symons
Group Chief Operating Officer
Key Skills:
- Sales & Distribution Oversight and Planning.
- Client Management and Digital Transformation
- Strategic Planning and Efficiency Drivers
- Governance and Best-Practice Implementation.
- Leveraging Analytics to deliver desired Strategic Outcomes.
Education:
- Bachelor of the Arts – University of San Francisco.
Fiona Symons is the IRMA Group Chief Operating Officer. She is responsible for operational and administrative aspects of the company across the multiple jurisdictions of its presence.
She brings deep experience in managing multi-jurisdictional sales and distribution teams to IRMA. She is an established commercial leader with more than 25 years of experience in the distribution, client management, affinity program management and digital transformation domains while serving in senior positions at global firms such as Teleperformance, Chubb, ACE and AIG. She has a proven track record of starting up and building collaborative teams, with a focus on delivering business and financial results across multiple territories.
Prior to IRMA, Fiona served as the Global President of B2B and B2C Sales at Teleperformance Group. Her primary areas of accountability included re-building and enhancing the sales practice, deployment & rapid iteration of best practices and leveraging analytics to drive efficiency. Prior to Teleperformance, she was the Senior Vice-President & Global Head of Telemarketing at the International Accident and Health Division of Chubb Group where amongst other responsibilities, she drove operational excellence, efficiency and best practices.
Prior to her role at Chubb Group, she served as the Chief Operating Officer of Chubb Thailand. Her responsibilities spanned a wide spectrum of management accountability over Sales, Administration and Strategic Growth Planning.
Pornchitra Buranakulpairoj
Group Managing Director (Thailand)
Experience:
- ARK Insights Co., Ltd – General Manager Oct 2015 – Present Bangkok Metropolitan Area, Thailand.
- Teledata (Thailand) Co., Ltd. – General Manager Aug 2010 – Sep 2014 Bangkok Metropolitan Area, Thailand.
- Jebsen & Jessen Communications Co., Ltd – Sales Director May 1998 – Jun 2010 Bangkok Metropolitan Area, Thailand.
Education:
- Waynesburg University Master’s degree, Business Administration and Management, General (1995 – 1996).
- California State University-Long Beach Bachelor of Science (B.S.), Management Information Systems, General (1991 – 1994).
Professional Certifications:
- Unified Communications – Avaya University, Avaya certified Specialist.
- Contact Center and Workforce Management (2007-2009) – NICE/NICE Perform 3 Certification – Design and Configuration Complex.
Ms. Pornchitra Buranakulpairoj is the General Manager of ARK Insights Co,. Ltd, a subsidiary of IRMA Insights. She has an array of experience relating to the IT industry and enterprise solutions. Her background began in sales and accounting in a ‘multinational corporation with entrepreneur roots in Asia.
She is a business builder that has groomed ARK Insights into a pioneer specialist in IT integration and a leader in call center outsourcing in Thailand. These are fields she is passionate about and continues to acquire new skills and solutions to help clients construct viable and sustainable contact center operations.
She has a wealth of experience collected throughout her career and has acquired certifications for Unified Communications and Contact Center Workforce Management. These equip her with strong foundations on which to build contact center solutions for clients.
She embraces the use of technology in managing customer interactions and is an architect in weaving the best technology solutions into client contact center operations. She ig able to extract the maximum efficiency and synergy from deploying technology in this context and constantly has her finger on the pulse of new developments and innovations that could help clients.
Prior to her role at ARK, Pornchitra served as the General Manager of Teledata (Thailand) and as a Sales Director of Jebsen & Jessen Communications, both in Bangkok, Thailand.
Pornchitra Buranakulpairoj
Group Managing Director (Thailand)
Experience:
- ARK Insights Co., Ltd – General Manager Oct 2015 – Present Bangkok Metropolitan Area, Thailand.
- Teledata (Thailand) Co., Ltd. – General Manager Aug 2010 – Sep 2014 Bangkok Metropolitan Area, Thailand.
- Jebsen & Jessen Communications Co., Ltd – Sales Director May 1998 – Jun 2010 Bangkok Metropolitan Area, Thailand.
Education:
- Waynesburg University Master’s degree, Business Administration and Management, General (1995 – 1996).
- California State University-Long Beach Bachelor of Science (B.S.), Management Information Systems, General (1991 – 1994).
Professional Certifications:
- Unified Communications – Avaya University, Avaya certified Specialist.
- Contact Center and Workforce Management (2007-2009) – NICE/NICE Perform 3 Certification – Design and Configuration Complex.
Ms. Pornchitra Buranakulpairoj is the General Manager of ARK Insights Co,. Ltd, a subsidiary of IRMA Insights. She has an array of experience relating to the IT industry and enterprise solutions. Her background began in sales and accounting in a ‘multinational corporation with entrepreneur roots in Asia.
She is a business builder that has groomed ARK Insights into a pioneer specialist in IT integration and a leader in call center outsourcing in Thailand. These are fields she is passionate about and continues to acquire new skills and solutions to help clients construct viable and sustainable contact center operations.
She has a wealth of experience collected throughout her career and has acquired certifications for Unified Communications and Contact Center Workforce Management. These equip her with strong foundations on which to build contact center solutions for clients.
She embraces the use of technology in managing customer interactions and is an architect in weaving the best technology solutions into client contact center operations. She ig able to extract the maximum efficiency and synergy from deploying technology in this context and constantly has her finger on the pulse of new developments and innovations that could help clients.
Prior to her role at ARK, Pornchitra served as the General Manager of Teledata (Thailand) and as a Sales Director of Jebsen & Jessen Communications, both in Bangkok, Thailand.
Rodney Lee
CEO, Cybots Sdn Bhd
Key Skills:
- Strategic Business Leadership
- Cybersecurity – Key Opinion Leader
- Regional Perspective
- Partnership Development
- Leadership and Team Development
Rodney Lee leads the IRMA Group Cybersecurity Businesses as the CEO of Cybots Sdn Bhd. He has a wealth of experience in Cybersecurity that combines crafting security solutions with business acumen and disciplined execution. He is a known and respected subject matter expert on cybersecurity.
Rodney has over 30 years of experience in the ICT industry, with the last 20 years crafting IT Security Practices. He started building SOC practices circa 2000 and continues to provide consultancy and services to clients across multiple industry segments.
Rodney is passionate about cybersecurity trends and practices. He frequently shares his thought leadership at key industry forums such as the Asia Business Forum, Annual IT Security Forums, Central Bank – RMiT Forums and seminars across ASEAN. He regularly speaks at a state Government CIO/CISO Summit and has worked closely with another state Government to build their SOC.
Rodney has run a Cyber Security Threat and Incident Notification Broadcast to more than 200 CIOs/CISOs since 2015. This platform serves to keep the members aware of increasing threats / vulnerabilities and how to adequately react to mitigate cyber risk.
Rodney Lee
CEO, Cybots Sdn Bhd
Key Skills:
- Strategic Business Leadership
- Cybersecurity – Key Opinion Leader
- Regional Perspective
- Partnership Development
- Leadership and Team Development
Rodney Lee leads the IRMA Group Cybersecurity Businesses as the CEO of Cybots Sdn Bhd. He has a wealth of experience in Cybersecurity that combines crafting security solutions with business acumen and disciplined execution. He is a known and respected subject matter expert on cybersecurity.
Rodney has over 30 years of experience in the ICT industry, with the last 20 years crafting IT Security Practices. He started building SOC practices circa 2000 and continues to provide consultancy and services to clients across multiple industry segments.
Rodney is passionate about cybersecurity trends and practices. He frequently shares his thought leadership at key industry forums such as the Asia Business Forum, Annual IT Security Forums, Central Bank – RMiT Forums and seminars across ASEAN. He regularly speaks at a state Government CIO/CISO Summit and has worked closely with another state Government to build their SOC.
Rodney has run a Cyber Security Threat and Incident Notification Broadcast to more than 200 CIOs/CISOs since 2015. This platform serves to keep the members aware of increasing threats / vulnerabilities and how to adequately react to mitigate cyber risk.
Myla C. Gonzalez
Head, South East Asia Digital Insurance Distribution
Key Skills:
- Strategic Business Leadership
- Marketing and Sales Innovation
- Regional Perspective
- Partnership Development
- Operational Efficiency
- Leadership and Team Development
Education:
- Bachelor of Science in Business, Major in Marketing Management – De La Salle University
- Strategic Focus, Senior Leaders Program Asian Institute of Management
Myla Gonzales is the IRMA Group Head of South-East Asian Digital Insurance Distribution. She has deep experience that directly translates to client acquisition, implementation and execution.
She brings over two decades of expertise in the banking and insurance sectors, with strong proficiency and focus on consumer retail within these industry segments. She has seven years of experience in regional roles across the Asia-Pacific (APAC) region.
An accomplished business leader with extensive experience in crafting strategic business approaches, Myla devises effective marketing plans, implements innovative sales and distribution strategies, and drives business development initiatives — all in alignment with our business objectives.
She possesses a profound understanding of the APAC regional landscape and has successfully established expanding businesses in over six countries. She has a proven track record of orchestrating successful business lines, new products, and program launches, introducing new distribution channels, and securing key partnership accounts.
Myla C. Gonzalez
Head, South East Asia Digital Insurance Distribution
Key Skills:
- Strategic Business Leadership
- Marketing and Sales Innovation
- Regional Perspective
- Partnership Development
- Operational Efficiency
- Leadership and Team Development
Education:
- Bachelor of Science in Business, Major in Marketing Management – De La Salle University
- Strategic Focus, Senior Leaders Program Asian Institute of Management
Myla Gonzales is the IRMA Group Head of South-East Asian Digital Insurance Distribution. She has deep experience that directly translates to client acquisition, implementation and execution.
She brings over two decades of expertise in the banking and insurance sectors, with strong proficiency and focus on consumer retail within these industry segments. She has seven years of experience in regional roles across the Asia-Pacific (APAC) region.
An accomplished business leader with extensive experience in crafting strategic business approaches, Myla devises effective marketing plans, implements innovative sales and distribution strategies, and drives business development initiatives — all in alignment with our business objectives.
She possesses a profound understanding of the APAC regional landscape and has successfully established expanding businesses in over six countries. She has a proven track record of orchestrating successful business lines, new products, and program launches, introducing new distribution channels, and securing key partnership accounts.
Gretel Quintal
Head of Business Process Outsourcing (BPO)
Skills & Competencies:
- Building and establishing a professional sales team.
- Process improvement to data management to ensure quality, accuracy and integrity for metrics.
- Effective Communication and motivational skills.
- Creative and strategic problem- solving skills.
Education:
- BBBM Majoring in Marketing and HR – Victoria University Melbourne
- ACS Associate Customer Service – LOMA Gretel
Gretel Quintal is the Sales Director for IRMA Insights. In this role she is responsible for building and growing the contact center business.
Gretel started her career in HR, managing fully outsourced solutions for an international list of companies in the IT and telecommunications industry. In this capacity she successfully managed industrial relations for a team of 800 IT engineers that were stationed island wide. She was instrumental in in identifying and implementing solution-based strategies with positive impact.
Over the last 20 years, Gretel has been focused on the insurance industry, specifically distribution. She contributed in a regional capacity to the development, evolution and transformation of call center environments. She designed, developed and implemented a framework based on 6 focal points for each distribution channel to monitor and support best practices. Establishing Contact Center compendiums that supported operations excellence and business continuity.
One of her key strengths is developing comprehensive Sales Academy programs that includes an on boarding curriculum and training modules that support continuous development.
Voted in as one of the first Executive Committee members in the Call Center Association of Singapore, she participated in setting the initial guidelines for the industry.
Creative and innovative she has developed new scripting designs that have reduced learning curves and enhanced results.
Gretel Quintal
Head Of Business Process Outsourcing (BPO)
Skills & Competencies:
- Building and establishing a professional sales team.
- Process improvement to data management to ensure quality, accuracy and integrity for metrics.
- Effective Communication and motivational skills.
- Creative and strategic problem- solving skills.
Education:
- BBBM Majoring in Marketing and HR – Victoria University Melbourne
- ACS Associate Customer Service – LOMA Gretel
Gretel Quintal is the Sales Director for IRMA Insights. In this role she is responsible for building and growing the contact center business.
Gretel started her career in HR, managing fully outsourced solutions for an international list of companies in the IT and telecommunications industry. In this capacity she successfully managed industrial relations for a team of 800 IT engineers that were stationed island wide. She was instrumental in in identifying and implementing solution-based strategies with positive impact.
Over the last 20 years, Gretel has been focused on the insurance industry, specifically distribution. She contributed in a regional capacity to the development, evolution and transformation of call center environments. She designed, developed and implemented a framework based on 6 focal points for each distribution channel to monitor and support best practices. Establishing Contact Center compendiums that supported operations excellence and business continuity.
One of her key strengths is developing comprehensive Sales Academy programs that includes an on boarding curriculum and training modules that support continuous development.
Voted in as one of the first Executive Committee members in the Call Center Association of Singapore, she participated in setting the initial guidelines for the industry.
Creative and innovative she has developed new scripting designs that have reduced learning curves and enhanced results.
Cedric Tan
General Manager, Cybots Pte Ltd
Years of Experience: 15+
Key Skills:
- Strategic Go-to-Market Execution
- Channel and Alliance Development
- Enterprise and Mid-Market Cybersecurity Sales
- MSSP and Consulting Commercialisation
- Business Model Innovation and Scale-Up Strategy
Education
- Diploma in Computer Information Services from Singapore Polytechnic
Cedric Tan is the General Manager of Cybots for Singapore, Thailand, and Indonesia. He is responsible for spearheading the company’s strategic growth, operational execution, and market development across these three ASEAN territories. Cedric works in concert with the broader Cybots leadership team and plays a pivotal role in transitioning the business into a dominant regional MSSP.
With over 15 years of experience in the cybersecurity and enterprise software sectors, Cedric has held senior commercial roles across global leaders such as VMware, Varonis, McAfee, and Ingram Micro. He consistently delivers positive outcomes by aligning go-to-market strategies with customer needs. His depth in channel sales, strategic partnerships, and business model innovation allows him to convert complex markets into growth engines.
Cedric is highly skilled at identifying whitespace opportunities, crystallising a compelling vision, and executing at speed. His work directly supports Cybots’ evolution from a cybersecurity service provider into a regionally scaled MSSP with integrated consulting, managed detection and response, and cyber resilience offerings.
Cedric’s approach is rooted in clarity, innovation, and flawless execution. His strategic focus is sharpened by his experience launching solutions in both mature and frontier markets across ASEAN. He is focused on establishing Cybots as the trusted cybersecurity partner.
Cedric Tan
General Manager, Cybots Pte Ltd
Years of Experience: 15+
Key Skills:
- Strategic Go-to-Market Execution
- Channel and Alliance Development
- Enterprise and Mid-Market Cybersecurity Sales
- MSSP and Consulting Commercialisation
- Business Model Innovation and Scale-Up Strategy
Education
- Diploma in Computer Information Services from Singapore Polytechnic
Cedric Tan is the General Manager of Cybots for Singapore, Thailand, and Indonesia. He is responsible for spearheading the company’s strategic growth, operational execution, and market development across these three ASEAN territories. Cedric works in concert with the broader Cybots leadership team and plays a pivotal role in transitioning the business into a dominant regional MSSP.
With over 15 years of experience in the cybersecurity and enterprise software sectors, Cedric has held senior commercial roles across global leaders such as VMware, Varonis, McAfee, and Ingram Micro. He consistently delivers positive outcomes by aligning go-to-market strategies with customer needs. His depth in channel sales, strategic partnerships, and business model innovation allows him to convert complex markets into growth engines.
Cedric is highly skilled at identifying whitespace opportunities, crystallising a compelling vision, and executing at speed. His work directly supports Cybots’ evolution from a cybersecurity service provider into a regionally scaled MSSP with integrated consulting, managed detection and response, and cyber resilience offerings.
Cedric’s approach is rooted in clarity, innovation, and flawless execution. His strategic focus is sharpened by his experience launching solutions in both mature and frontier markets across ASEAN. He is focused on establishing Cybots as the trusted cybersecurity partner.